Full Time

Tech Support

We’re looking for someone with a keen eye to join our Tech Support team. If you have a can-do attitude , are willing to learn, and enjoy problem solving, we want to hear from you.

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Job Description

The Technical department provides a critical bridge between Sales and Production. Responsible for the delivery of technical support for the company’s manufacturing process, to assist in all aspects of production to ensure efficient running of material and products. Work closely with, Sales, Cell Managers, Production Planning and maintenance staff, to ensure finished products meets customer requirements and quality standards.

Key Responsibilities

Technical Support

Provide operators with correct product specifications and machine calculations within the Production departments using tools such as Radan and Solidworks (no experience required)
Provide support to operators over specification queries.
Liaise with Production Scheduling and Cell Managers to aid on product/orders timescales (ECZ, Z Line, Cranking and Curving).
Assist QA in Root Cause Analysis and corrective/preventative measures.
Provide 2^nd line technical customer support.

Improve Business Processes

Continually evaluate all aspects of technical support to ensure the correct level of support is provided to production. In doing so, enhance the quality of product and machine utilisation that in turn will support TPP’s business objectives.
Measure and report performance against the agreed indicators, in order to support and improve production capabilities.
Provide project assistance where required to support the Head of Technical Business Development.

Maintain Efficient Systems

Assist in the creating of robust systems and processes to support efficient production operations and quality checks. Continually look to improve such systems regarding efficiency, effectiveness, accuracy and safety.
Encourage operators to use best practice techniques to ensure safe and efficient working on machines.
Regularly liaise with Cell Managers on production improvements.
Maintain the correct systems to provide a safe environment in line with the Health & Safety at Work 1974 Act. Implement SSOW (Safe Systems of Work) and JSA’s (Job Safety Analysis) an integral part of employee training and development.

This is not an exhaustive list and you will be asked to do other things which are not listed here.

Key Benefits

Holiday: Our holiday calendar runs run from January to December and we offer 23 days plus national bank holidays, which is calculated pro rata if employment commences part way through the year. Some days have to be taken as holiday at Christmas when the factory is shut.
Health care scheme: We provide a primary health care scheme for all following successful completion of probation.
Pension: We have a work place pension with The People’s Pension into which employees are auto enrolled after 3 months